Contact information

CONTACT INFORMATION

Bound by Luna is operated by FOCI INTERNATIONAL TRADING LIMITED, a company registered in Hong Kong.

Trading Name:
Bound by Luna

Legal Business Name:
FOCI INTERNATIONAL TRADING LIMITED

Company Registration Number:
76833615

Business Registration Number:
76833615-000-07-26-5

Registered Address:
Flat 2402, 24/F, Choi Wo Court, 18 Wo Sheung Tun Street, Fo Tan, Hong Kong

Customer Support Email:
boundbyluna.help@outlook.com

WhatsApp:
+86 130 4946 4547

Email is our primary and official customer service channel. WhatsApp is provided as an additional communication channel.

For returns, cancellations, privacy requests, legal notices, payment disputes, or other formal requests, please contact us by email.

Customer Support Hours:
Monday to Friday, 9:00 AM to 6:00 PM Hong Kong Time, excluding public holidays.

Expected Response Time:
Within 1 to 2 business days.

Return Address:
Returns must not be sent without prior written authorization. The authorized return address and return instructions will be provided by email after a return request has been approved.