Contact

Discreet support, when you need it

Questions about an order, delivery, return, or product? Our support team is here to help privately and without judgment.

Email: boundbyluna.help@outlook.com

Support hours: Monday to Friday, 9:00 AM–6:00 PM Hong Kong Time, excluding public holidays.

For order-related enquiries, include your order number and the email address used at checkout. Please do not send intimate or sensitive images unless our support team specifically requests them to resolve a product issue.